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Return Policy
By placing an order on this web site, you indicate that you have read and agree to the following return policies and conditions. If you have any questions about this return policy, please call us prior to placing your order.
TO RETURN MERCHANDISE, YOU MUST CALL FANTASTICTOOLS.COM (800) 265-4864 TO OBTAIN A RETURN MERCHANDISE AUTHORIZATION (RMA).
Returns Must Meet ALL Applicable Criteria
If your returned product does not match all applicable criteria listed below, it will be rejected by our Warehouse and returned back to you at your cost. Consequently, your RMA will be nullified, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Warehouse that may be incurred by fantastictools.com. By requesting an RMA and/or shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Warehouse. Although shipping is free on some orders, your refund amount will be less the actual shipping fees (ground or otherwise) on product returns. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions.
Basic Criteria
Returns must meet all of the following:
- Valid Return Merchandise Authorization (RMA). RMA Forms can be downloaded from our web site. You must call fantastictools.com to obtain an RMA number (800) 265-4864.
- Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)
- The return must be complete and include all accessories and free items originally sent with the product
- All Manufacturer documentation (manuals, warranty cards, registration information, etc.)
Basic Return Policy
· Fantastictools.com does understand not all return situations are the same, and it will act accordingly to be fair and reasonable for both parties involved.
· Unless otherwise stated below, you have 14 days from the estimated date of delivery to get a valid RMA from fantastictools.com and get your product to a shipper for return back to us. It does not have to be back in our warehouse within 14 days, but it does have to be in the possession of the shipper (along with the valid RMA). RMAs must be valid, unexpired, and issued for the product being returned. RMAs are valid only for 14 days. Only one RMA is issued per return. When it expires, you may no longer return your product.
· If you are ineligible for an RMA, fantastictools.com will help in contacting the manufacturer directly or check any applicable warranty you might have.
· Except as provided for verified defective products (See Special Returns Policy for Defective Products below), you will be responsible for all shipping charges for returns sent to our Warehouse.
· All products are subject to a 20% restocking fee if returned opened or in a non-factory sealed box, provided that there is no restocking fee for defective products (see Special Returns Policy for Defective Products below).
· Upon our acceptance of the merchandise in new/unused condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited. For merchandise purchased with a gift card as the sole payment method, we will refund the balance due to you back to a new gift card unless the balance is less than $5.
· Please allow up to fourteen days from shipment for your return to arrive at our Warehouse, delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.
· We do not ship your replacement order before we receive your return (cross-ship). If you need a replacement sooner than the timeline outlined above, please place a new order on the website, independent of the returns process.
· Many of the items we sell have Special Return Policies. See the appropriate policy below to see if items you purchase are affected.
Special Return Policy
Inventory Closeout Items
Inventory Closeout Items are sold as is and can not be returned for refund. Any requests for Return Merchandise Authorization will be denied.
Defective Products
Defective products can only be returned in exchange for the exact same product, or at the sole discretion of fantastictools.com, the purchase price will be credited. Defective products may only be returned within 14 days of the date your product left the warehouse (regardless of when you actually took delivery of the product). In some cases of warranty and/or defective product, the manufacturer may allow a “call tag” and the shipper will come to you to pick up the product.
Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.
For products that we verify to be defective, we will reimburse you for your original shipping expenses, provided that your defective return must be shipped via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.
Fantastictools.com and its suppliers and manufacturers shall be the sole determiners of whether a product is in fact defective.
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